bd53 Privacy Policy — How We Handle Your Data

1. Introduction

bd53 ("we", "us", "the Platform") is committed to protecting the privacy and personal data of all players who use our online casino and sports betting services. This Privacy Policy sets out in clear terms what personal data we collect, the purposes for which it is processed, how long it is retained, and the rights you hold as a data subject.

This Policy applies to all personal data collected through the bd53 website, any associated mobile web interface, support channels (including live chat), and payment processing flows. By registering for a bd53 account and accepting the Terms and Conditions, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

2. What Personal Data We Collect

When you register for and use a bd53 account, we collect the following categories of personal data:

• Identity data: your full legal name, date of birth, and gender, as provided during account registration and as confirmed through KYC identity verification documents (National Identity Card, passport, or equivalent government-issued document).
• Contact data: your registered mobile phone number and, where provided, email address. Your mobile number is used as your primary account identifier and is linked to your registered mobile wallet (bKash, Nagad, Rocket, or Upay) where applicable.
• Financial data: records of all deposits, withdrawals, bet placements, game results, bonus credits, and account balance history associated with your bd53 account. We do not store full card numbers or mobile wallet PINs — payment authentication is handled directly by your payment service provider.
• Technical data: IP address, device type, browser type and version, operating system, mobile network carrier (e.g. Grameenphone, Robi, Banglalink, Teletalk), session timestamps, and page navigation data collected automatically when you access the bd53 platform.
• Communications data: records of all interactions between you and the bd53 support team, including live chat transcripts and any email correspondence, retained for quality assurance and dispute resolution purposes.
• Responsible gaming data: records of any responsible gaming tools you have activated on your account, including deposit limits set, session time limits, self-exclusion periods, and any self-reported problem gambling disclosures made to our support team.

We collect only the data that is necessary for the specific purposes described in this Policy. We do not collect sensitive personal data (such as racial or ethnic origin, religious beliefs, or health data) unless it is voluntarily disclosed by you in the context of a responsible gaming support interaction and is directly relevant to that interaction.

3. How We Collect Personal Data

bd53 collects personal data through the following channels and mechanisms:

• Direct collection: data you provide explicitly when you register your account, complete KYC verification, make a deposit or withdrawal, contact support, or update your account settings.
• Automated technical collection: data gathered automatically by our platform's servers when your device accesses the bd53 website, including IP address, browser fingerprint, device identifiers, and session activity logs. This data is collected using cookies and server-side logging.
• Payment provider data: limited financial transaction metadata received from our payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) confirming that a transaction has been completed. We do not receive or store full payment credentials from these providers.
• Third-party KYC services: where we use a third-party identity verification service provider to assist with KYC document processing, that provider may transmit identity verification results to us. The third-party provider's own privacy policy governs how they process the underlying document images.

4. How We Use Your Personal Data

bd53 processes personal data only for the purposes described below. We do not use personal data for any purpose that is incompatible with the original purpose for which it was collected without first obtaining your explicit consent:

• Account management: to create and maintain your bd53 account, authenticate your identity when you log in, and manage your account settings and preferences.
• KYC and regulatory compliance: to verify your identity, confirm your age eligibility (21+), and satisfy our obligations under applicable anti-money laundering and financial crime prevention requirements.
• Payment processing: to process your deposits and withdrawals via your selected payment method, maintain an accurate record of your account balance, and investigate any payment disputes or discrepancies.
• Fraud prevention and security: to detect and prevent fraudulent activity, unauthorised account access, bonus abuse, money laundering, and any other prohibited conduct as defined in the Terms and Conditions.
• Responsible gaming monitoring: to monitor account activity for indicators of problem gambling, to administer responsible gaming tools (deposit limits, session limits, self-exclusion) that you have activated, and to ensure that self-excluded players are not sent marketing communications during their exclusion period.
• Customer support: to respond to your enquiries, investigate and resolve complaints, and maintain records of support interactions for quality assurance purposes.

5. Legal Basis for Processing

bd53 processes personal data on the following legal bases, depending on the specific purpose of processing:

• Contractual necessity: processing required to perform our contractual obligations under the Terms and Conditions — specifically account creation, payment processing, and game record-keeping.
• Legal obligation: processing required to comply with applicable laws, including anti-money laundering obligations, KYC requirements, and any legal obligation to report suspicious financial activity to relevant authorities.
• Legitimate interests: processing carried out for our legitimate business interests, including fraud detection, security monitoring, platform abuse prevention, and responsible gaming monitoring — where those interests are not overridden by your privacy rights.
• Consent: for marketing communications sent to your registered mobile number, and for any non-essential cookie categories placed on your device. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

6. Data Sharing and Disclosure

bd53 does not sell personal data to any third party. We share personal data only in the following limited circumstances:

• Payment processors: we share the minimum necessary transaction data with our payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) solely to facilitate the processing of your deposits and withdrawals.
• Identity verification providers: we may share identity documents and personal details with a third-party KYC verification service provider engaged to assist with identity document processing. Such providers are contractually bound to process data only for the purpose of identity verification and to maintain equivalent data security standards.
• Regulatory and law enforcement authorities: where we are legally required to disclose personal data to a government body, regulator, court, or law enforcement authority in accordance with applicable law — including disclosures required under anti-money laundering regulations — we will do so. We will notify you of such disclosure to the extent permitted by law.
• Fraud and security service providers: we may share technical identifiers (such as IP addresses or device fingerprints) with third-party fraud prevention and cybersecurity service providers for the purposes of detecting and preventing fraudulent activity and platform abuse.

In every case where personal data is shared with a third party, bd53 takes steps to ensure that an appropriate data processing agreement or equivalent contractual safeguard is in place to protect your data to a standard equivalent to that described in this Policy.

7. Payment Data and Financial Privacy

bd53 takes particular care to protect financial data. When you make a deposit via bKash, Nagad, Rocket, or Upay, you authenticate the transaction directly with your mobile financial services provider using your own PIN or biometric credential. bd53 does not receive or store your mobile wallet PIN, card number, or any equivalent payment authentication credential.

Transaction records (amounts, timestamps, reference numbers, and the payment method used) are retained in your bd53 account history. These records are maintained both to enable you to review your own financial history and to satisfy our regulatory obligations to maintain complete financial transaction records.

8. Cookies and Tracking Technologies

bd53 uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device that help us deliver a functional, secure, and personalised experience. We use the following categories of cookies:

• Strictly necessary cookies: required for the platform to function. These include session authentication cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without preventing the platform from functioning correctly.
• Functional cookies: used to remember your preferences (such as your chosen language setting) and to personalise your experience. These cookies improve platform usability but are not strictly required for core functionality.
• Analytics cookies: used to collect aggregated, anonymised data about how players navigate and interact with the bd53 platform. This data helps us identify usability issues, measure the performance of individual pages, and improve the platform experience over time.
• Marketing cookies: used to track whether a player has previously visited the bd53 platform via a specific referring source. These cookies are used only for attribution purposes and are not used to build advertising profiles or to serve targeted ads on third-party platforms.

You can manage your cookie preferences through your mobile browser settings. Please note that disabling functional or analytics cookies may affect the quality of your platform experience. Disabling strictly necessary cookies will prevent the platform from functioning and may prevent you from logging in to your account.

9. Data Retention

bd53 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Active account data: retained for the duration of your account relationship with bd53, including all transaction records, KYC documents, and account history. This data remains accessible to you through your account and to our operations team for support and compliance purposes throughout the life of the account.
• Post-closure retention: following voluntary account closure, bd53 retains transaction records and KYC documentation for a minimum of five (5) years to satisfy anti-money laundering record-keeping obligations. After this mandatory retention period has elapsed, data is securely deleted unless a legal hold or ongoing investigation requires further retention.
• Support interaction records: live chat transcripts and support correspondence are retained for two (2) years from the date of the interaction, after which they are securely deleted. Transcripts relevant to an open dispute or investigation are retained until the matter is resolved.

10. Your Data Rights

As a player whose personal data is processed by bd53, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team at [email protected]:

• Right of access: you may request a copy of all personal data that bd53 holds about you. We will provide this in a structured, commonly used format within 30 days of your verified request.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it. Identity and contact data corrections may require supporting documentation.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where it has been processed unlawfully. This right is subject to our legal obligations to retain certain data for regulatory compliance purposes.
• Right to restrict processing: you may request that we suspend the processing of your personal data (other than storage) in certain circumstances — for example, while the accuracy of data you have contested is being verified.
• Right to object: you may object to the processing of your personal data where that processing is based on our legitimate interests, including profiling for responsible gaming monitoring purposes. You may also object to the use of your data for direct marketing at any time, without providing a reason.

We will respond to all data rights requests within 30 days of receipt. Where a request is particularly complex or we have received a high volume of requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it within the initial 30-day period.

11. Data Security

bd53 implements technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include: SSL/TLS encryption for all data transmitted between your device and our servers; access controls limiting internal staff access to personal data on a need-to-know basis; regular security assessments of our platform infrastructure; and secure hashing of account passwords such that bd53 staff cannot read your password in plain text.

While we take all reasonable steps to protect personal data, no internet transmission or electronic storage method is completely secure. We cannot guarantee absolute security of data transmitted to or stored on the bd53 platform. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, bd53 will notify affected players without undue delay and will take all necessary steps to contain and remediate the breach.

12. Children's Privacy

The bd53 platform is strictly for adults aged 21 and above. bd53 does not knowingly collect personal data from anyone under the age of 21. If we discover that we have inadvertently collected personal data from a person under 21, we will delete that data immediately and close the associated account. If you believe that a person under 21 has registered on the bd53 platform, please contact us at [email protected] so that we can investigate and take appropriate action promptly.

13. Changes to This Privacy Policy

bd53 reserves the right to update or modify this Privacy Policy at any time. When we make material changes to the Policy, we will update the "Last Updated" date shown at the top of this page. Where a change materially affects how we process your personal data, we will notify you via your registered mobile number or by a visible notice on the platform.

Your continued use of the bd53 platform following publication of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with any revised Policy, you must stop using the platform and may request account closure by contacting our support team.

14. Contact and Privacy Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how your personal data has been handled, please contact our support team. We are available 24 hours a day, 7 days a week, with coverage prioritised for Bangladesh Standard Time (UTC+6) peak hours.